Introduction
This privacy policy document governs the manner in which Comsense Pvt. Ltd (“We”, “Comsense,” “Us,” “Our”) collects, uses, maintains, and discloses information collected from its clients (“You,” “Your”). This document has been compiled to better serve those who are concerned with how their Personal Data or Personally Identifiable Information (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Importance of Privacy Policy
The Comsense GDPR Privacy Policy establishes the guidelines for processing personal data provided by customers. This Privacy Policy is a means to demonstrate to our customers that they can trust us with their personal data. It also aids us in understanding the volume of personal data our company manages and ensures that our data protection practices comply with legal requirements.
Important Sections of a GDPR Privacy Policy
GDPR mandates specific information that organizations must include in their Privacy Policy, primarily outlined in Articles 13 and 14. This policy is a public-facing document intended for anyone whose personal data might be processed by Comsense, including potential customers and visitors.
Information Collection Practices
Comsense does not independently collect personal information (PI). Instead, we receive and process PI on behalf of our customers as per their requirements to fulfill business contracts, which is our legitimate interest. The PI you provide on our website to facilitate communication and information requests will be treated securely and used solely for addressing your queries and promoting our business.
When customers create an account on the Site, Comsense may request personal information such as name, email address, phone number, company name, communication details, billing information, credit card details, and other related data. Personal information is utilized to create user profiles and manage email newsletters.
By submitting your personal contact details on our website, you consent to being contacted for resolving queries and promoting our business. If you wish to stop us from contacting you, please notify us at the contact details provided at the end of this policy.
Comsense may use your personal information for various purposes, including responding to inquiries, fulfilling service requests, sharing information, processing purchases, sending marketing communications, personalizing experiences, conducting data analysis, and complying with legal obligations. Your personal information will be kept private and will not be sold or rented to anyone.
Cookies
Comsense does not collect personal data through cookies.
Changes to the Privacy Policy
Comsense reserves the right to amend this Privacy Policy. Any changes will become effective upon posting the revised policy. Continued use of the Site and Services signifies acceptance of the revised policy. Clients will be notified of changes regarding data processing purposes.
Your Data Rights
As a data controller, Comsense acknowledges certain responsibilities under GDPR and supports individuals’ rights over their personal data. These rights include being informed, access, rectification, erasure, restriction of processing, data portability, objection, and rights related to automated decision-making.
Contact Us
For any queries, contact:
Data Protection Lead
Name: Sumedh Pawaskar
Email: [email protected]
Please contact us via email for formal records. Legal identification may be required to confirm your identity. Our office is closed on Saturdays, Sundays, and national holidays.
Governing Jurisdiction
This Agreement is governed by the laws of India & EU GDPR and falls under the jurisdiction of courts in Pune, India.
Glossary of Definitions
- Personal data: Information relating to an identifiable person.
- Processing: Operations performed on personal data.
- Profiling: Automated processing of personal data to evaluate personal aspects.
- Filing system: Structured set of personal data.
- Controller: Entity determining purposes and means of processing personal data.
- Processor: Entity processing personal data on behalf of the controller.
- Third party: Entity other than the data subject, controller, or processor.
- Consent: Freely given agreement to process personal data.
- Personal data breach: Security breach leading to unauthorized access or loss of personal data.
- Cross-border processing: Processing affecting data subjects in multiple Member States.
- International organization: Organization governed by public international law.
Guiding Principles for Processing Personal Data
Article 5 of the GDPR includes six principles for processing personal data:
- Lawfulness, fairness, and transparency: Process data lawfully and transparently.
- Purpose limitation: Process data only for the specific reason collected.
- Data minimization: Process only necessary data.
- Accuracy: Ensure data is accurate and up-to-date.
- Storage limitation: Retain data only as long as necessary.
- Integrity and confidentiality: Process data securely.
Guiding Principles of Your Data Rights
The GDPR grants eight rights over personal data, which Comsense supports within its scope of work:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Rights related to automated decision-making.
Terms & Conditions
- A) Glossary of Terms
- Affiliate: Entity under common control.
- Agreement: These Terms and Conditions of Use.
- Content: Information made available through the Comsense Hosted Service.
- Customer Data: Data provided by the customer.
- Intellectual Property Rights: Rights related to intellectual property.
- Provider Technology: Comsense’s proprietary technology.
- B) License and Restrictions
Comsense grants a revocable, non-exclusive, non-transferable right to use the Kleanmail Hosted Service for internal business purposes. This license permits uploading and downloading customer data for email validation services. Customers agree not to sublicense, sell, reverse engineer, or misuse the service.
- C) Customer Responsibilities
Customers are responsible for activities under their account and compliance with laws. They must ensure the accuracy and legality of their data and use the service appropriately.
- D) Customer Data
Customer data is confidential and will only be used to provide the service. Comsense does not own customer data but may cache and store results. Customers consent to being identified as clients in promotional materials.
- E) Intellectual Property Ownership
Comsense owns all rights to its technology, content, and services. This agreement does not transfer ownership but grants limited use rights.
- F) Confidentiality
Comsense’s confidential information must not be disclosed or misused. Exceptions include public information, pre-known information, independently developed information, and legally compelled disclosures.
- G) Termination
Comsense may terminate the agreement at any time. Customers may terminate by discontinuing service use. Breaches of payment obligations or unauthorized use may result in termination without refund.
- H) Limitation of Liability
Comsense is not liable for indirect, incidental, or consequential damages resulting from service use. Liability limitations apply to various potential issues, including access issues and third-party conduct.
- I) Modifications
Comsense may revise terms with customer consent. Continued use indicates acceptance of changes.
- J) Force Majeure
Comsense is not liable for delays or failures due to uncontrollable events like natural disasters or government actions.
Disclaimer
Services are provided “AS IS” without warranties. Comsense does not guarantee uninterrupted, secure, or error-free services.
Contact
For additional questions, contact [email protected] or the Data Protection Leader specified in the Privacy Policy.
